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LIMITED WARRANTY:
ALL OF OUR COMPACT FLUORESCENT LAMPS (CFL’s) ARE COVERED BY A 1 YEAR MANUFACTURERS LIMITED WARRANTY! THIS IS ONE OF THE BEST WARRANTIES IN THE BUSINESS!
THE RESPECTIVE MANUFACTURERS WILL REPLACE ANY LAMP(S) THAT FAIL WITHIN A 1 YEAR PERIOD OF ORIGINAL PURCHASE DATE - REGARDLESS OF HOURS USED. HOWEVER, MISUSE AND MISHANDLING WILL VOID THIS WARRANTY. (MISUSE INCLUDES BUT IS NOT LIMITED TO: EXCESSIVE MOISTURE OR VIBRATION, EXCESSIVE HEAT OR COLD. RESPECTIVE LAMP MANUFACTURERS RESERVE THE RIGHT TO EXAMINE RETURNS FOR MISUSE).
DON’T BE FOOLED BY OUR COMPETITORS WARRANTIES - THE TERMS OF THE WARRANTY REQUIRE THE CONSUMER TO PROVE THAT THEIR LAMPS WERE ONLY BURNED “X” HOURS A DAY, FOR “X” DAYS A WEEK. IF YOU DO THE MATH, OUR COMPETITORS 5-YEAR LIMITED WARRANTIES ARE OFTEN MUCH LESS COVERAGE THAN OUR OUTSTANDING 1 YEAR WARRANTY.
ADDITIONALLY, THE MANUFACTURERS WILL REPLACE ANY LAMPS THAT ARE DOA (DEAD ON ARRIVAL) AS LONG AS THE DAMAGE DID NOT OCCUR IN TRANSIT. FOR DAMAGED SHIPMENTS, PLEASE CONTACT THE CURRIER DIRECTLY.
THE CUSTOMER IS REQUIRED TO COVER SHIPPING COSTS TO AND FROM THE RESPECTIVE MANUFACTURERS AND/OR LIGHT VAULT FOR WARRANTY CLAIMS.
ALL WARRANTY CLAIMS ARE INITIATED THROUGH LIGHT VAULT DIRECTLY. WE WILL SEE TO IT THAT YOUR WARRANTY CLAIMS ARE FILLED IN A TIMELY MANNER.
EQUIVALENTS AND SUBSTITUTIONS:
WHEN NECESSARY, LIGHT VAULT RESERVES THE RIGHT TO SUBSTITUTE ANY LAMPS ORDERED, WITH LAMPS OF EQUIVALENT QUALITY, PERFORMANCE AND PRICING. THESE SUBSTITUTIONS ARE IN THE INTEREST OF DELIVERING OUR QUALITY PRODUCTS QUICKLY TO CUSTOMERS.
IN THE EVENT AN ITEM ORDERED IS UNAVAILABLE, OR BACK ORDERED, AN EQUIVALENT PRODUCT WILL BE SUBSTITUTED FOR THAT ITEM. WARRANTEES ARE AUTOMATICALLY UPGRADED TO THAT OF THE ACTUAL ORDERED ITEM.
SHIPPING COSTS:
SHIPPING COSTS ARE ESTIMATED BY OUR ONLINE CHECKOUT SYSTEM BASED ON APPROXIMATED WEIGHT OF THE SHIPMENT, SHIPPING SERVICE SELECTED, SHIPMENT ORIGIN AND SHIPMENT DESTINATION. DEPENDING ON CIRCUMSTANCES, ACTUAL SHIPMENT COSTS MAY VARY.
IN THE EVENT THAT LAMPS ARE ORDERED FROM DIFFERENT MANUFACTURERS IN ONE ORDER, LIGHT VAULT RESERVES THE RIGHT TO BILL FOR ANY ADDITIONAL SHIPPING CHARGES THAT MAY BE INCURRED FROM THE MULTIPLE SHIPMENTS.
RETURN POLICY:
ITEMS THAT ARE DEFECTIVE ON ARRIVAL: THE LAMP MANUFACTURER WILL REPLACE ANY LAMPS THAT ARE DOA (DEAD ON ARRIVAL) AS LONG AS THE DAMAGE DID NOT OCCUR IN TRANSIT. FOR DAMAGED SHIPMENTS, PLEASE CONTACT THE CURRIER DIRECTLY.
FOR ITEMS IN WORKING CONDITION: WE REFUND THE MERCHANDISE VALUE (SUBTOTAL ON INVOICE) LESS 10% RESTOCKING FEE FOR ITEMS RETURNED WITHIN 30 DAYS OF RECEIPT. RETURNED ITEMS MUST BE UNOPENED, AND IN “AS SHIPPED” CONDITION. WE DO NOT REFUND SHIPPING CHARGES TO AND FROM NEDCO OR LIGHT VAULT.
ALL ORDERS THAT ARE CANCELED AFTER THE ORDER HAS SHIPPED WILL BE TREATED AS RETURNS.
ALL RETURNS MUST BE APPROVED VIA E-MAIL FIRST: SALES@LIGHTVAULT.COM
MINIMUM ORDER POLICY:
LIGHT VAULT RESERVES THE RIGHT TO CANCEL ANY ORDER IN WHICH THE “SUBTOTAL” DOLLAR VALUE OF ITEMS ORDERED IS LESS THAN $25.00. THIS MINIMUM ORDER VALUE KEEPS PRICES DOWN BY PREVENTING SMALL ORDERS FROM OCCUPYING WAREHOUSE TIME AND RESOURCES. AT LIGHT VAULT, WE TRY OUR BEST TO PRESERVE WHOLESALE PRICES FOR BUSINESS AND HOME CONSUMERS ALIKE - WE BELIEVE THAT THIS $25.00 MINIMUM ORDER IS STILL REMARKABLY SMALL FOR A TRUE “WHOLESALE” BUSINESS SUCH AS OURS.
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